FastForward Certificate: NRF "Rise Up" Customer Service and Sales

The Customer Service & Sales credential is RISE Up's intermediate course for youth and adult learners improving skills in a customer-facing role.

 

Developed in collaboration with over 20 notable retailers, the curriculum helps your learners land high-demand jobs and get promoted in the retail industry and beyond. Earning a certification validates their knowledge and skills to employers and builds workplace-readiness.

Through the RISE Up Customer Service and Sales training, learners of all ages master fundamental employability and workplace skills, including:

Understanding the customer life cycle
Developing effective strategies to engage customers
Assessing customer needs and closing sales
Reading customer body language
Increasing customer satisfaction and retention
Problem-solving and working in teams